Privacy Policy
Your Privacy is Important to Us
At Infinite Physiotherapy we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our clinic, use our services, or interact with us online.
1. Information We Collect
We collect various types of information to provide you with the best possible care and service. The information we may collect includes:
- Personal Information: Name, date of birth, gender, contact information (e.g., phone number, email address, home address).
- Medical Information: Medical history, health conditions, treatment plans, and any other information necessary for your care.
- Payment Information: Credit/Debit card details, billing address, and other financial information required to process payments.
- Appointment Details: Dates, times, and nature of your appointments.
- Communication Records: Emails, phone calls, and other communications between you and us.
2. How We Use Your Information
We use the information we collect to:
- Provide you with physiotherapy services and personalised care.
- Communicate with you regarding appointments, treatments, and follow-ups.
- Process payments and manage billing.
- Comply with legal and regulatory requirements.
- Improve our services, including feedback collection and patient satisfaction surveys.
- Protect the security and integrity of our systems and clinic operations.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- With Healthcare Providers: To coordinate your care with other healthcare professionals involved in your treatment.
- With Third-Party Service Providers: Who assist us in operating our clinic, processing payments, or providing other administrative services. These providers are contractually obligated to keep your information confidential and secure.
- For Legal Reasons: When required by law, such as in response to a subpoena or court order, or to protect the rights, property, or safety of our practice, our patients, or others.
4. Security of Your Information
We take reasonable steps to protect the personal information we collect from unauthorised access, use, disclosure, alteration, or destruction. These measures include physical, electronic, and procedural safeguards. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
5. Your Rights and Choices
You have the right to:
- Access your Information: Request a copy of your personal and medical information.
- Update or Correct Your Information: Request changes to any inaccurate or incomplete information we hold.
- Withdraw Consent: Withdraw your consent to the use of your personal information, subject to legal or contractual restrictions.
- Lodge a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the relevant regulatory body.
6. Retention of Your Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, and resolve any disputes.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, don't hesitate to get in touch with us at:
Infinite Physiotherapy
Infinitephysiotherapy@outlook.com